Terms & Conditions


Please read these terms and conditions carefully before submitting your buy back order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

All prices quoted on our website is in Singapore Dollars (SGD).
If you refuse to accept these terms and conditions, please do not place a buy back order via our site.
Our site is only intended for use by people living in Singapore. We are sorry that we are unable to process orders from people outside of Singapore.
Your contract with us will be formed when we call back to confirm on your buy back order.
It will incorporate these terms and conditions and our terms of use. Please click on the "How It Works" page for more information.
Ownership of the phone(s) will be transferred to us when we receive and make payment for the devices.
To cancel the pick up, you can give us a call during office hours.
There will be no refunds or return for any phone that we have paid for.
Please check to make sure the amount is correct at the time of payment.
By placing an order through our site, you warrant that:
  • You are living in singapore; and
  • You are the legal owner of the phone; and
  • You are at least 18 years old; or
  • If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone to us for the sum indicated on our website.
  • You and your parents or guardians release us of any liabilities or claims that may arise if you send the phone to us in breach of this warranty.
Each device sold should match the make and model in the sale order and meet the following conditions:
  • The phone/device must turn on and off
  • The phone/device must be fully functional
  • The screen must be working and intact
  • The LCD must not be damaged/discoloured
  • The battery must be included
  • The phone/device must not be water-damaged
  • The battery must be included
  • The phone/device must not be crushed or broken in half
All devices must be able to work with Singapore's telecommunication networks.
Phones or devices locked to a foreign network will not be accepted.
By submitting an order through our site you warrant that the device(s) comply with these terms.
If a device fails to meet our terms and conditions we'll only be able to buy it under non-working set. If you choose to decline our new offer, we will be unable to pick up the phone. We have the final decision on all phone values.
We accept phone battery chargers and accessories. But, these do not increase the value of your order.
Please ensure you remove your SIM card if any before handing over your mobile device. We accept no liability in the event that a SIM card is collected with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
Please remember that by selling your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. Please use our step by step mobile data delete for instructions on how to delete personal data from your model of handset.
We do not buy stolen devices
We will check the IMEI/Serial number of all mobile devices received on the Singapore Police Database of lost and stolen property records to ensure no lost or stolen items are purchased.
Prices offered on our website are subject to change at any time without prior notice.
When your order has been confirmed by us, the prices quoted are guaranteed till we do the first pick up arrangment.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

Design a Poster and a T-shirt for us.

Promotion Terms & Conditions

  1. The contest is valid from 1st December 2012 to 10th March 2013 and all entries are to be submitted by 2359 hours, 10th March 2013. It is open to everyone staying in Singapore as long as you are a Singapore Citizen, Singapore PR, Work Permit Holder, Student Pass Holder, Employment Pass Holder.

  2. Only one entry per participant will be accepted. Multiple entries via multiple accounts will deem the entry void and the participant will be disqualified.

  3. The winner of the contest may be called upon to participate in public relations events related to the promotion in order to generate publicity and press coverage of CSI Mobile. This may include, but not limited to, quotes and dialogues given to be included in any interviews, press conferences and press conferences. In order to ensure the validity of the promotion, the winner is required to share about the promotion and their victory on their Facebook wall as well as do a short write-up (approximately 200-300 words) on our company on their wall.

  4. CSI Mobile reserves the right to disqualify participants who do not meet the rules and regulations and participants who have not met the qualifying criteria as aforementioned.

  5. The Samsung Galaxy SIII given to the winner is non-transferable and non-exchangeable for cash and may also be subject to availability. CSI Mobile reserves the right to replace any giveaways with items of similar value without prior notice. 

  6. The acceptance and receipt of the Samsung Galaxy SIII from CSI Mobile shall constitute consent on participant’s part to allow the usage of that participant’s name, voice, image for any of CSI Mobile’s advertising, editorials, Facebook posts, social networking sites, marketing and/or other purposes without further compensation.

  7. The acceptance and receipt of the Samsung Galaxy SIII shall constitute a release and discharge of CSI Mobile by each recipient from any and all forms of liability, claims, demands, causes of action, and/or damages which the winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the promotion itself, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the new Samsung Galaxy SIII, and/or (iii) any tax liabilities in relation to the promotion, contest, prize and/or use or enjoyment.

  8. The winner of the contest will be announced on the CSI Mobile Facebook page and also be notified personally by phone on 21st March 2013. CSI Mobile reserves the right to deal with all unclaimed prizes in any manner deemed fit.

  9. Subject to the terms and conditions herein, there will only be one winner. The participant will have to (1) Design a company T-Shirt AND (2) Design a company poster for us. The overall theme should be in line with what we do based on both our company website, www.csimobile.com.sg as well as our CSI Mobile Facebook page.

  10. Each individual can only submit one entry. Multiple entries would deem the candidate disqualified from the competition. All other terms and conditions will be posted on our website. For each entry, the candidate is required to submit the following;

(1) A3, full colour RGB PDF (for the poster)

(2) A3, full colour RGB PDF with printing marks and bleed (for the poster)

(3) A3, full colour RBG PDF (for the t-shirt design)
Please put all three files into a zip folder and attach it to the email below with the Subject Title:
CSI Mobile Design - (Name of Participant). All the files need to be emailed to support@csimobile.com.sg.

  1. Winners must produce proof of identity. In the event that any participant is disqualified, CSI Mobile at its sole discretion may decide to replace the winner. If this occurs, the new winner will also be subject to the Terms and Conditions. This is subject to availability and CSI Mobile reserves the right to make any changes without prior notice.

Winners will have till 10th April 2013 to come to our office to collect the new Samsung Galaxy SIII. If the phone is not collected by 10th April 2013, the winner may be disqualified and shall be disposed of at CSI Mobile’s sole discretion. CSI Mobile’s decision in every situation including any not covered in these Terms and Conditions, shall be final and binding on all entries in the promotion, and no inquiries, appeals or challenges may be made regarding CSI Mobile’s decision.